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Raving Fans : A Revolutionary Approach To Customer Service
Raving Fans A Revolutionary Approach To Customer Service
Author: Ken Blanchard, Sheldon Bowles
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary b...  more »
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ISBN-13: 9780688123161
ISBN-10: 0688123163
Publication Date: 5/19/1993
Pages: 160
Rating:
  • Currently 4/5 Stars.
 56
4 stars, based on 56 ratings
Publisher: William Morrow
Book Type: Hardcover
Other Versions: Audio CD
Reviews: Member | Amazon | Write a Review

Top Member Book Reviews

 reviewed Raving Fans : A Revolutionary Approach To Customer Service on + 91 more book reviews
Helpful Score: 2
A good book on customer service and how going beyond the norm can lead one to success! If your climbing the business ladder of success, a must read!
reviewed Raving Fans : A Revolutionary Approach To Customer Service on + 8 more book reviews
Helpful Score: 2
Great book - my company has actually taken this book as the company's philosiphy. We have raving fan awards and this has quickly become the business "bible" for our organization of 7000 employees! I highly recommend.
Read All 10 Book Reviews of "Raving Fans A Revolutionary Approach To Customer Service"

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 reviewed Raving Fans : A Revolutionary Approach To Customer Service on + 63 more book reviews
Customer service is a completely different world now than it was in the 80s, actually, it's a completely different world about every six months. It's difficult to find a book that can truly teach you something new, something relevant, and something useful even now. This book stays in my permanent collection, I've read through it more than once and referred to it several times, and it has given me several good ideas that I use daily. This is one of the only true useful business books out there. It's an easy read, but powerfully correct. I recommend this book to anyone interested in business.
weinrichc avatar reviewed Raving Fans : A Revolutionary Approach To Customer Service on
Great way to think about ways to improve your management style.
whitegardenia avatar reviewed Raving Fans : A Revolutionary Approach To Customer Service on + 39 more book reviews
For business oriented people who want to please customers. Great for all employees to read.


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