  Raving Fans : A Revolutionary Approach To Customer Service Author: 56 Book Type: Hardcover Publication Date: 1993 |
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 Care & Keeping of Customers: A Treasury of Facts, Tips & Proven Techniques for Keeping Your Customers Coming Back Author: 2 Book Type: Paperback Publication Date: 1996 |
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 Total Quality Customer Service: How to Make It Your Way of Life Author: 2 Book Type: Paperback Publication Date: 1994 |
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 Creating Customer Connections: How to Make Customer Service a Profit Center for Your Company (Taking Control Series) Author: 1 Book Type: Paperback |
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 Command Performance: The Art of Delivering Quality Service (The Harvard Business Review Book) Author: ? Book Type: Hardcover |
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 Customers For Life: How To Turn That One Time Buyer Into A Lifelong Customer Author: 4 Book Type: Paperback Publication Date: 1998 |
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