Skip to main content
PBS logo
 
 

Search - The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees

The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
The Value Profit Chain Treat Employees Like Customers and Customers Like Employees
Author: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the hea...  more »
ISBN-13: 9780743225694
ISBN-10: 0743225694
Publication Date: 1/9/2003
Pages: 400
Rating:
  ?
0 stars, based on 0 rating
Publisher: Free Press
Book Type: Hardcover
Members Wishing: 0
Reviews: Amazon | Write a Review


Genres:


Back to the Top ↑
By using this Web site, you confirm that you have read, understood, and agreed to be bound by the Terms of Use. As an Amazon Associate we earn from qualifying purchases.
US Patent Number 7,877,315 | Copyright © 2004 - 2024 PaperBackSwap.com. All Rights Reserved.