2008 - Ownership Quotient Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage (Hardcover) ISBN-13: 9781422110232 ISBN-10: 1422110230 Genre: Business & Money 1 2003 - The Value Profit Chain Treat Employees Like Customers and Customers Like Employees (Hardcover) ISBN-13: 9780743225694 ISBN-10: 0743225694 Genre: Business & Money ? 1997 - The Service Profit Chain (Hardcover) ISBN-13: 9780684832562 ISBN-10: 0684832569 Genre: Business & Money ? 1991 - Service Management Course (Hardcover) ISBN-13: 9780029140918 ISBN-10: 0029140919 Genres: Business & Money, Reference ? Cases in Operations Management Analysis and Action (Paperback) ISBN-13: 9780256029031 ISBN-10: 0256029032 Genres: Business & Money, Reference ? |