He is a specialist in customer service. He is founder and President of the Service Quality Institute(SQI,) a Customer Service Training firm based in Minneapolis, Minnesota, with representation in five continents.
Over the course of the last 38 years, Tschohl has consulted many large organizations, including 3M Medical Specialties, AAFES, Chevon USA, CocaCola Femsa (Mexico,) DHL Express, Dollar Rent-A-Car, Eastman KODAK, Elizabeth Arden, FedEx, Fidelity Investments, Florida Bankers Association, Harvard Business Review (Poland,) Hertz (Europe,) Inc. Magazine, Kroger, MOTOROLA, Oldsmobile, Pennzoil, Pizza Hut of Europe, Sheraton, Sprint, Target, Texaco, Time, Inc, US Cost Guard Training Center, and many others.
He presents seminars in major international cities around the world on the latest customer service strategies and new developments to companies and other organizations.