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The Customer Is Boss: A Practical Guide for Getting What You Paid for and More
The Customer Is Boss A Practical Guide for Getting What You Paid for and More
Author: John Tschohl
The Customer is Boss reveals how you can obtain exceptional service in terms of promptness, courtesy, convenience, product knowledge, and a service person s ability to actually solve a problem for you. It provides specific steps you can take to both prevent bad service and change bad service to good service in a calm, reasoned, effective manner....  more »
ISBN-13: 9780963626806
ISBN-10: 0963626809
Publication Date: 1/20/2001
Pages: 220
Edition: First
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Publisher: Best Sellers Publishing
Book Type: Hardcover
Members Wishing: 0
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