1997 - 201 Ways to Deal with Difficult People [Quick-Tip Survival Guides] (Paperback) ISBN-13: 9780070062184 ISBN-10: 0070062188 Genre: Business & Money ? 1997 - 201 Ways to Say No Effectively and Gracefully [Quick-Tip Survival Guides] (Paperback) ISBN-13: 9780070062191 ISBN-10: 0070062196 Genres: Business & Money, Health, Fitness & Dieting, Science & Math ? |