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201 Ways to Deal With Difficult People (Quick-Tip Survival Guides)
201 Ways to Deal With Difficult People - Quick-Tip Survival Guides Author:Alan Axelrod, James Holtje, James Holtje That special assignment came fully equipped with a problem co-worker? Don't despair! Learn how to work with people that are confrontational, problematic, unwillingand still get the job done.