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1000 results returned
Raving Fans : A Revolutionary Approach To Customer Service
Raving Fans : A Revolutionary Approach To Customer Service
Author: Ken Blanchard, Sheldon Bowles
ISBN-13: 9780688123161 - ISBN-10: 0688123163
  • Currently 3.9/5 Stars.
 57

Book Type: Hardcover
Publication Date:

Delivering Happiness: A Path to Profits, Passion, and Purpose
Delivering Happiness: A Path to Profits, Passion, and Purpose
Author: Tony Hsieh
ISBN-13: 9780446563048 - ISBN-10: 0446563048
  • Currently 3.9/5 Stars.
 16

Book Type: Hardcover
Publication Date:

Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser
Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser
Author: Jagdish N. Sheth, Andrew Sobel
ISBN-13: 9780684870304 - ISBN-10: 0684870304
  • Currently 3.5/5 Stars.
 1

Book Type: Paperback
Publication Date:
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Retail Price: $16.99
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Human Sigma: Managing the Employee-Customer Encounter
Human Sigma: Managing the Employee-Customer Encounter
Author: John H. Fleming, Jim Asplund
ISBN-13: 9781595620163 - ISBN-10: 1595620168
  • Currently 5/5 Stars.
 1

Book Type: Hardcover
Publication Date:
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Retail Price: $25.95
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Author: Leonard L. Berry
ISBN-13: 9780684845111 - ISBN-10: 0684845113
  • Currently 4/5 Stars.
 2

Book Type: Hardcover
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Retail Price: $30.00
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Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
Author: Stephen C. Lundin, Harry Paul, John Christensen, Philip Strand
ISBN-13: 9780786868681 - ISBN-10: 0786868686
  • Currently 3.9/5 Stars.
 20

Book Type: Hardcover
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The SERVICE PROFIT CHAIN
The SERVICE PROFIT CHAIN
Author: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
ISBN-13: 9780684832562 - ISBN-10: 0684832569
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Retail Price: $32.50
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Author: Matthew Dixon, Nick Toman, Rick DeLisi
ISBN-13: 9781591845812 - ISBN-10: 1591845815
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Book Type: Hardcover
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Retail Price: $29.95
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Jeffrey Gitomer's Little Red Book of Sales Answers
Jeffrey Gitomer's Little Red Book of Sales Answers
Author: Jeffrey Gitomer
ISBN-13: 9780131735361 - ISBN-10: 0131735365
  • Currently 4.1/5 Stars.
 5

Book Type: Hardcover
Publication Date:

Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
Author: Quint Studer
ISBN-13: 9780974998602 - ISBN-10: 0974998605
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Book Type: Paperback
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The Ultimate Question: Driving Good Profits and True Growth
The Ultimate Question: Driving Good Profits and True Growth
Author: Fred Reichheld
ISBN-13: 9781591397830 - ISBN-10: 1591397839
  • Currently 3.8/5 Stars.
 5

Book Type: Hardcover
Publication Date:

Be Our Guest: Perfecting the Art of Customer Service
Be Our Guest: Perfecting the Art of Customer Service
Author: Disney Institute
ISBN-13: 9780786853946 - ISBN-10: 0786853948
  • Currently 3.1/5 Stars.
 4

Book Type: Paperback
Publication Date:

The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
Author: Michael Treacy, Fred Wiersema
ISBN-13: 9780201407198 - ISBN-10: 0201407191
  • Currently 3.8/5 Stars.
 4

Book Type: Paperback
Publication Date:

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Ron Zemke, Kristin Anderson
ISBN-13: 9780814407653 - ISBN-10: 081440765X
  • Currently 4.2/5 Stars.
 5

Book Type: Paperback
Publication Date:

The Mesh: Why the Future of Business Is Sharing
The Mesh: Why the Future of Business Is Sharing
Author: Lisa Gansky
ISBN-13: 9781591843719 - ISBN-10: 1591843715
  • Currently 4/5 Stars.
 1

Book Type: Hardcover
Publication Date:

Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer
Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer
Author: Carl Sewell, Paul B. Brown
ISBN-13: 9780385504454 - ISBN-10: 0385504454
  • Currently 3.3/5 Stars.
 2

Book Type: Paperback
Publication Date:

The Referral of a Lifetime : The Networking System that Produces Bottom-Line Results . . . Every Day! (The Ken Blanchard Series; Simple Truths Uplifting the Value of People in Organizations)

Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
Author: Robert Scoble, Shel Israel
ISBN-13: 9780471747192 - ISBN-10: 047174719X
  • Currently 3.2/5 Stars.
 3

Book Type: Hardcover
Publication Date:

Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
Author: Emily Yellin
ISBN-13: 9781416546894 - ISBN-10: 1416546898
  • Currently 4.5/5 Stars.
 3

Book Type: Hardcover
Publication Date:

Zingerman's Guide to Giving Great Service
Zingerman's Guide to Giving Great Service
Author: Ari Weinzweig
ISBN-13: 9781401301439 - ISBN-10: 1401301436
  • Currently 4.5/5 Stars.
 4

Book Type: Hardcover
Publication Date:

Customer Service for Dummies
Customer Service for Dummies
Author: Keith Bailey, Karen Leland
ISBN-13: 9781568843919 - ISBN-10: 1568843917
  • Currently 2.7/5 Stars.
 7

Book Type: Paperback
Publication Date:

Moments of Truth
Moments of Truth
Author: Jan Carlzon
ISBN-13: 9780060915803 - ISBN-10: 0060915803
  • Currently 3.9/5 Stars.
 7

Book Type: Paperback
Publication Date:

Hey, I'm the Customer : Front Line Tips for Providing Superior Customer Service
Hey, I'm the Customer : Front Line Tips for Providing Superior Customer Service
Author: Ron Willingham
ISBN-13: 9780133881585 - ISBN-10: 013388158X
  • Currently 2.2/5 Stars.
 5

Book Type: Paperback
Publication Date:

Bag the Elephant : How to Win and Keep Big Customers
Bag the Elephant : How to Win and Keep Big Customers
Author: Steve Kaplan
ISBN-13: 9781885167620 - ISBN-10: 1885167628
  • Currently 2.9/5 Stars.
 4

Book Type: Hardcover
Publication Date:

Delivering Knock Your Socks Off Service
Delivering Knock Your Socks Off Service
Author: Kristin Anderson, Ron Zemke
ISBN-13: 9780814479704 - ISBN-10: 0814479707
  • Currently 4/5 Stars.
 3

Book Type: Paperback
Publication Date:
1000 results returned