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Search - Call Center Success: Essential Skills for Csrs (Crisp Fifty-Minute Series)

Call Center Success: Essential Skills for Csrs (Crisp Fifty-Minute Series)
Call Center Success Essential Skills for Csrs - Crisp Fifty-Minute Series
Author: Lloyd C. Finch
Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better service. Learning Objective: To explain the basic...  more »
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ISBN-13: 9781560525783
ISBN-10: 1560525789
Publication Date: 8/9/2000
Pages: 120
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Publisher: Crisp Learning
Book Type: Paperback
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