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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (Updated and Expanded Edition)
Call Center Management on Fast Forward Succeeding in Today's Dynamic Customer Contact Environment - Updated and Expanded Edition
Author: Brad Cleveland
The industry s No. 1 selling book on call center management! Now updated and expanded, "Call Center Management on Fast Forward"; is the most comprehensive source available on running a call center. It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, report...  more »
ISBN-13: 9781932558067
ISBN-10: 1932558063
Publication Date: 11/15/2006
Pages: 440
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Publisher: ICMI Press
Book Type: Paperback
Members Wishing: 0
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