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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
Call Center Management on Fast Forward Succeeding in Today's Dynamic Inbound Environment
Author: Brad Cleveland
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index.
ISBN-13: 9780965909303
ISBN-10: 0965909301
Publication Date: 1999
Pages: 280
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Publisher: Call Center Press
Book Type: Mass Market Paperback
Members Wishing: 0
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