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The Call Center Handbook 4 Ed: The Complete Guide to Starting, Running, and Improving Your Customer Contact Center
The Call Center Handbook 4 Ed The Complete Guide to Starting Running and Improving Your Customer Contact Center
Author: Keith Dawson
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im — Establish and operate an efficient call center with this authoritative guide that covers ev...  more »
ISBN-13: 9781578200702
ISBN-10: 1578200709
Publication Date: 4/9/2001
Pages: 382
Edition: 5
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Publisher: CMP
Book Type: Paperback
Members Wishing: 0
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