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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center (Call Center Handbook)
Call Center Handbook The Complete Guide to Starting Running and Improving Your Call Center - Call Center Handbook
Author: Keith Dawson
This book covers the gamut from buying the right equipment and software to monitoring agents, measuring their productivity, enhancing customer relationships, and running an innovative and efficient center. It includes use of fax-on-demand, interactive voice response, e-mail, and Web sites.
ISBN-13: 9781578200474
ISBN-10: 1578200474
Publication Date: 10/25/1999
Pages: 325
Edition: 3rd
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Publisher: CMP Books
Book Type: Paperback
Members Wishing: 0
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 reviewed Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center (Call Center Handbook) on + 46 more book reviews
very helpful and covers a wide range of topics


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