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The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations
The Call Center Dictionary The Complete Guide to Call Center and Help Desk Technology and Operations
Author: Madeline Bodin, Keith Dawson
This book is the key to understanding how call centers work. The language of the call center comes from many fields such as telecommunications, engineering, and computer programming, B marking, customer service and quality assurance terms loom large. The Call Center Dictionary explains them all in a way that is simple enough for a newcomer to gr...  more »
ISBN-13: 9780936648798
ISBN-10: 0936648791
Publication Date: 2/1/1996
Pages: 209
Edition: 1st
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Publisher: Flatiron Publishing
Book Type: Paperback
Members Wishing: 0
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