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Who's in Charge Around Here? A Guide to Dealing with the Irate Customer and Other Angry and Upset People.
Who's in Charge Around Here A Guide to Dealing with the Irate Customer and Other Angry and Upset People Author:Julian Padowicz This is a guide to dealing with irate customers as well as angry and upset people in any interpersonal situation. It teaches to be sensitive to the other person's feelings and how to respond appropriately.