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Unscrewed: The Consumer's Guide to Getting What You Paid for
Unscrewed The Consumer's Guide to Getting What You Paid for Author:Ron Burley Every four seconds unsuspecting consumers are bamboozled, shafted, or duped by companies of all sizes. As customer service departments have become automated wastelands, our ability to get satisfaction within the conventional complaint system has eroded. In UNSCREWED, consumer advocate Ron Burley offers a logical and assertive five-step plan to c... more »onvince companies to keep their word and do the right thing.« less