Skip to main content
PBS logo
 
 

Search - The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
The Ultimate Question 20 How Net Promoter Companies Thrive in a CustomerDriven World
Author: Fred Reichheld, Rob Markey
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: "Would you recommend us to a friend?" By asking customers this question, you identify detractors, who sully your firm's reputation and readily switch to competitors, and promoters, who generate good profi...  more »
Audio Books swap for two (2) credits.
ISBN-13: 9781596597624
ISBN-10: 1596597623
Publication Date: 11/8/2011
Edition: Unabridged
Rating:
  ?
0 stars, based on 0 rating
Publisher: Your Coach In A Box
Book Type: Audio CD
Members Wishing: 0
Reviews: Amazon | Write a Review


Genres:


Back to the Top ↑
By using this Web site, you confirm that you have read, understood, and agreed to be bound by the Terms of Use. As an Amazon Associate we earn from qualifying purchases.
US Patent Number 7,877,315 | Copyright © 2004 - 2024 PaperBackSwap.com. All Rights Reserved.