  2001 - The Customer Delight Principle (Paperback) ISBN-13: 9780071735964 ISBN-10: 0071735968 Genre: Business & Money ?  2001 - The Customer Delight Principle Exceeding Customers' Expectations for Bottomline Success (Hardcover) ISBN-13: 9780658010040 ISBN-10: 0658010042 Genre: Business & Money ? |
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