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Service Magic : The Art of Amazing Your Customers
Service Magic The Art of Amazing Your Customers
Author: Chip Bell, Ron Zemke
Magic tricks that keep customers coming back for more! According to a recent study, one of the top five challenges facing CEOs today is improving customer service. Service Magic presents inventive, fun, and unexpected ways to surprise and delight your customers and maintain their loyalty.
ISBN-13: 9780793164677
ISBN-10: 0793164672
Publication Date: 4/22/2003
Pages: 272
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Publisher: Dearborn Trade, a Kaplan Professional Company
Book Type: Paperback
Members Wishing: 1
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