  2010 - Effective It Service Management to Itil and Beyond (Paperback) → Hardcover ISBN-13: 9783642092268 ISBN-10: 3642092268 ?  2007 - Effective It Service Management to Itil and Beyond (Hardcover) → Paperback ISBN-13: 9783540731979 ISBN-10: 3540731970 Genres: Business & Money, Computers & Technology ? |
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