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Effective IT Service Management: To ITIL and Beyond!
Effective IT Service Management To ITIL and Beyond
Author: Rob Addy
This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the...  more »
ISBN-13: 9783642092268
ISBN-10: 3642092268
Publication Date: 11/2/2010
Pages: 342
Edition: 1st Edition.
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Publisher: Springer
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 0
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