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Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
Perfect Phrases for Customer Service Second Edition - Perfect Phrases Series
Author: Robert Bacal
The Right Phrases for Every Situation . . . Every Time You?ve heard it a million times: "The customer is always right." But let's face it, sometimes the customer is misinformed, confused, or downright difficult. Even so, customer service is the single most important key to success in today's highly competitive marketplace. ...  more »
ISBN-13: 9780071745062
ISBN-10: 0071745068
Publication Date: 12/3/2010
Pages: 240
Edition: 2
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Publisher: McGraw-Hill
Book Type: Paperback
Members Wishing: 1
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