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Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback
Pay Attention How to Listen Respond and Profit from Customer Feedback
Author: Ann Thomas, Jill Applegate
Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn...  more »
ISBN-13: 9780470563557
ISBN-10: 0470563559
Publication Date: 5/24/2010
Pages: 224
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Publisher: Wiley
Book Type: Hardcover
Members Wishing: 0
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