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The Nordstrom Way : The Insider Story of America's #1 Customer Service Company (Norddstrom Way)
The Nordstrom Way The Insider Story of America's 1 Customer Service Company - Norddstrom Way
Author: Robert Spector, Patrick D. McCarthy
"The Nordstroms 'wrote the book' on customer service. Now we have a chance to read, chapter by chapter, how through four generations this family has established one of the finest retail institutions in the world."-Peter Strom, Former Vice Chairman Polo/Ralph Lauren — According to David Glass, President and CEO of Wal-Mart, Nordstrom's customer se...  more »
ISBN-13: 9780471354864
ISBN-10: 0471354864
Publication Date: 11/17/1999
Pages: 244
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Publisher: Wiley
Book Type: Hardcover
Members Wishing: 0
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