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The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the
The Nordstrom Way to Customer Service Excellence The Handbook For Becoming the Nordstrom of Your Industry
Author: Robert Spector, Patrick D. McCarthy
Customer service best practices from the company that sets the standardVirtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit luxury retail secto...  more »
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ISBN-13: 9781118076675
ISBN-10: 1118076672
Publication Date: 3/27/2012
Pages: 256
Edition: 2
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Publisher: Wiley
Book Type: Paperback
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