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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
The Nordstrom Way to Customer Experience Excellence Creating a ValuesDriven Service Culture
Author: Robert Spector, breAnne O. Reeves
"Top Ten Business Books For 2017" - Forbes — The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer serviceIn this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential value...  more »
ISBN-13: 9781119375357
ISBN-10: 1119375355
Publication Date: 10/3/2017
Pages: 224
Edition: 3
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Publisher: Wiley
Book Type: Paperback
Members Wishing: 0
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