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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the RitzCarlton Hotel Company
Author: Joseph Michelli
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for th...  more »
ISBN-13: 9780071548335
ISBN-10: 0071548335
Publication Date: 6/13/2008
Pages: 224
Edition: 1
Rating:
  • Currently 4.5/5 Stars.
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4.5 stars, based on 2 ratings
Publisher: McGraw-Hill
Book Type: Hardcover
Other Versions: Audio CD
Members Wishing: 1
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