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Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
Managing Knock Your Socks Off Service - Knock Your Socks Off Series
Author: Chip R. Bell, Ron Zemke
In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back?and those who don?t soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with today?s empowered, web-savvy consumer in mind, Mana...  more »
ISBN-13: 9780814432044
ISBN-10: 0814432042
Publication Date: 5/1/2013
Pages: 256
Edition: Third Edition
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Publisher: AMACOM
Book Type: Paperback
Members Wishing: 0
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