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Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
Management Lessons from Mayo Clinic Inside One of the Worlds Most Admired Service Organizations
Author: Leonard L. Berry, Kent D. Seltman
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements ...  more »
ISBN-13: 9780071590730
ISBN-10: 0071590730
Publication Date: 6/13/2008
Pages: 256
Edition: 1
Rating:
  • Currently 3.5/5 Stars.
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3.5 stars, based on 1 rating
Publisher: McGraw-Hill
Book Type: Hardcover
Other Versions: Paperback
Members Wishing: 0
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