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The Loyal Customer: A Lesson From a Cab Driver
The Loyal Customer A Lesson From a Cab Driver
Author: Shep Hyken
In this short book/lesson you will learn the difference between a satisfied customer and a loyal customer. Frank is a cab driver who knew that satisfied customers might give him a nice tip, but loyal customers would call him every time they needed a cab. Read this book and learn the secrets to creating customer loyalty!
ISBN-13: 9780963782014
ISBN-10: 0963782010
Publication Date: 5/10/1999
Pages: 64
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Publisher: Alan Pr
Book Type: Paperback
Members Wishing: 0
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