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Listening to the Customer
Listening to the Customer
Author: Peter Hernon, Joseph R. Matthews
A modern library is much like a business in that it must provide a set of products and services to meet the changing needs and expectations of its customers in order to succeed and survive. With libraries now focusing more on their "customers," Listening to the Customer is a critical resource that provides effective strategies for gathering info...  more »
ISBN-13: 9781598847994
ISBN-10: 1598847996
Publication Date: 5/23/2011
Pages: 200
Edition: 1
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Publisher: Libraries Unlimited
Book Type: Paperback
Members Wishing: 0
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