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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
Lessons from the Nordstrom Way How Companies are Emulating the 1 Customer Service Company
Author: Robert Spector
Praise for Lessons from the Nordstrom Way "Lessons from the Nordstrom Way is a blueprint for providing superior customer service. There are lessons here for people in every industry." –Barry Sternlicht, Chairman and CEO, Starwood Hotels & Resorts Worldwide, Inc. "Robert Spector’s book is chock-full of insights on how you can gi...  more »
ISBN-13: 9780471355946
ISBN-10: 0471355941
Publication Date: 1/15/2000
Pages: 226
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Publisher: Wiley
Book Type: Hardcover
Members Wishing: 0
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