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Keeping the Edge
Keeping the Edge
Author: Dick Schaaf
In 1989, Dick Schaaf, co-author of Service Edge, which profiled 101 leading organizations that were making service their #1 priority. Now, in Keeping the Edge, Schaaf revisits the surviving 99 companies, including American Express, Disney, and Home Depot, to see how they have fared.
ISBN-13: 9780786110766
ISBN-10: 0786110767
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Publisher: Blackstone Audiobooks
Book Type: Audio Cassette
Members Wishing: 0
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