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ICMI's Pocket Guide to Call Center Management Terms: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
ICMI's Pocket Guide to Call Center Management Terms The Essential Reference for Contact Center Help Desk and Customer Care Professionals
Author: Brad Cleveland
Everything in the call center industry seems to be expanding-contact channels, customer, and employee expectations, technology options and the overall role of the call center. While the ICMI?s Pocket Guide to Call Center Management Terms may be diminutive in nature, it can have a big impact on the knowledge, eloquence and insight of those workin...  more »
ISBN-13: 9781932558005
ISBN-10: 1932558004
Pages: 152
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Publisher: Call Center Press
Book Type: Paperback
Members Wishing: 0
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