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How to Turn Customer Service into Customer Sales
How to Turn Customer Service into Customer Sales Author:Bernard Katz Partial quote from back of book: — "How to Turn Customer Service Into Customer Sales" is a complete, practical handbook for achieving excellence in customer service. It provides easy-to-follow, step-by-step procedures for all the necessities of a successful customer relations program: research, hiring, training, execution, and follow-up... more ».. Entire chapters are devoted to the special skills of listening, telemarketing, face-to-face selling, and handling objections.« less