  2018 - Dealing with Difficult People [HBR Emotional Intelligence Series] (Paperback) ISBN-13: 9781633696082 ISBN-10: 1633696081 Genres: Business & Money, Self-Help ?  2010 - Failure to Communicate How Conversations Go Wrong and What You Can Do to Right Them (Paperback) → Hardcover ISBN-13: 9781422137499 ISBN-10: 142213749X ?  2008 - Failure to Communicate How Conversations Go Wrong and What You Can Do to Right Them (Hardcover) → Paperback ISBN-13: 9781578518999 ISBN-10: 1578518997 Genre: Business & Money ? |
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