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Healing Client Relationships: A Professional's Guide to Managing Client Conflict
Healing Client Relationships A Professional's Guide to Managing Client Conflict Author:Paul Glen Can You Afford to Lose Clients? Long-term client relationships are the life blood of a professional service practice, but too often, professionals lose clients through conflict. This book will show you how to manage client conflict and restore relationships to health and profitability. Whether you are a solo operator or part of a worldw... more »ide firm, healing client relationships is a critical part of your job. In the book, you will learn: + What to do when a client complains