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Harvard Business Review on Increasing Customer Loyalty
Harvard Business Review on Increasing Customer Loyalty Author:Harvard Business Review How do you keep your customers coming back-and get them to bring others? — If you need the best practices and ideas for making your — customers loyal and profitable--but don't have time to find — them--this book is for you. Here are nine inspiring and useful — perspectives, all in one place. — This collection of HBR articles will help you: — - Turn an... more »gry customers into loyal advocates
- Get more people to recommend you
- Boost customer satisfaction by satisfying your employees
- Focus on profitable customers--whether they're loyal or not
- Invest in the right CRM technology for your business