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Handling Difficult People Manual and CD: With Practical Techniques For Improving Customer Care and Patient Care, for all Levels Such as Office Manager, ... and Executives, who want to Implement Total
Handling Difficult People Manual and CD With Practical Techniques For Improving Customer Care and Patient Care for all Levels Such as Office Manager and Executives who want to Implement Total Author:Daniel Farb Healthcare staff need to handle both difficult customers and dificult patients. The structure of Handling Difficult People is many short suggestions and principles followed immediately by interactive questions and applications.