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Be Our Guest: Perfecting the Art of Customer Service (10th Anniversary Updated Edition)
Be Our Guest Perfecting the Art of Customer Service - 10th Anniversary Updated Edition
Author: Theodore Kinni
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.   Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality servic...  more »
ISBN-13: 9781423145844
ISBN-10: 1423145844
Publication Date: 11/8/2011
Pages: 224
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Publisher: Disney Editions
Book Type: Hardcover
Members Wishing: 0
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