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Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
Failure to Communicate How Conversations Go Wrong and What You Can Do to Right Them
Author: Holly Weeks
Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. — But dodging...  more »
ISBN-13: 9781422137499
ISBN-10: 142213749X
Publication Date: 5/4/2010
Pages: 256
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Publisher: Harvard Business Press
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 1
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