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Extraordinary Guarantees : A New Way to Build Quality Throughout Your Company & Ensure Satisfaction for Your Customers
Extraordinary Guarantees A New Way to Build Quality Throughout Your Company Ensure Satisfaction for Your Customers Author:Christopher W. Hart Many leading firms have achieved both these results by offering extraordinary guarantees. You too can boost organizational performance and quality to new levels by following the practical advice offered in the important book, Extraordinary Guarantees. — Guarantees were once considered nothing more than a marketing gimmick. But as more and ... more »more quality leaders have begun to offer ironclad pledges of total customer satisfaction, the guarantee is now being recognized as an unparalleled tool for gaining a major, often unbeatable, competitive edge-and a host of other benefits.« less