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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Exceptional Service Exceptional Profit The Secrets of Building a FiveStar Customer Service Organization
Author: Leonardo Inghilleri, Micah Solomon
In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become 'walking billboards' who will happily promote your brand....  more »
ISBN-13: 9780814415382
ISBN-10: 0814415385
Publication Date: 5/5/2010
Pages: 192
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Publisher: AMACOM
Book Type: Hardcover
Other Versions: Audio CD
Members Wishing: 1
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