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Effective IT Service Management: To ITIL and Beyond!
Effective IT Service Management To ITIL and Beyond
Author: Rob Addy
IT service management (ITSM) is the group of processes and functions that oil the wheels of the IT machine. Without ITSM, every IT project and system would deteriorate over time until failure. ITIL is the recognized best-practice standard for ITSM, and has been around since the late 1980s, with ITIL version 3 published just recently. However, ma...  more »
ISBN-13: 9783540731979
ISBN-10: 3540731970
Publication Date: 10/12/2007
Pages: 342
Edition: 1
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Publisher: Springer
Book Type: Hardcover
Other Versions: Paperback
Members Wishing: 0
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