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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Discovering the Soul of Service The Nine Drivers of Sustainable Business Success
Author: Leonard L. Berry
In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. This wise and inspiring book by Leonard Berry, our leading service expert, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest ch...  more »
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ISBN-13: 9780684845111
ISBN-10: 0684845113
Publication Date: 2/12/1999
Pages: 288
Rating:
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4 stars, based on 2 ratings
Publisher: Free Press
Book Type: Hardcover
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