Skip to main content
PBS logo
 
 

Search - Designing Service Excellence: People and Technology

Designing Service Excellence: People and Technology
Designing Service Excellence People and Technology
Author: Brian Hunt, Toni Ivergard
The moment of truth?that instant when consumers experience and judge service quality?is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and f...  more »
ISBN-13: 9781439840467
ISBN-10: 1439840466
Publication Date: 11/13/2014
Pages: 194
Edition: 1
Rating:
  ?
0 stars, based on 0 rating
Publisher: CRC Press
Book Type: Hardcover
Members Wishing: 0
Reviews: Amazon | Write a Review


Genres:


Back to the Top ↑
By using this Web site, you confirm that you have read, understood, and agreed to be bound by the Terms of Use. As an Amazon Associate we earn from qualifying purchases.
US Patent Number 7,877,315 | Copyright © 2004 - 2024 PaperBackSwap.com. All Rights Reserved.