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Delivering Knock Your Socks Off Service
Delivering Knock Your Socks Off Service
Author: Kristin Anderson, Ron Zemke
This bright and breezy service primer has proven itself a big hit with front-line service providers and service managers alike! For the nearly 80% of America's workforce that provides service, this friendly tool makes sure the "good service" message gets across loud and clear. Using anecdotes, cartoons, and checklists the book make its poin...  more »
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ISBN-13: 9780814479704
ISBN-10: 0814479707
Publication Date: 1/15/1998
Pages: 149
Rating:
  • Currently 4/5 Stars.
 3
4 stars, based on 3 ratings
Publisher: Amer Management Assn
Book Type: Paperback
Reviews: Member | Amazon | Write a Review
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 reviewed Delivering Knock Your Socks Off Service on + 8 more book reviews
Pretty cool book. I sell Discovery Toys and it helped me build my business. WaldronToys.com
reviewed Delivering Knock Your Socks Off Service on + 175 more book reviews
This witty book defines excellent customer service and describes how to achieve it.


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