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Search - If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber.

If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber.
If It Wasn't For The Customers I'd Really Like This Job Stop Angry Hostile Customers COLD While Remaining Professional Stress Free Efficient and Cool As A Cucumber
Author: Robert Bacal
What's the best way to get an angry customer to stop yelling at you over the phone? How can you stand up for yourself AND stay professional with even the nastiest customers? How can you reduce the length of time angry customers argue? How do you ensure offensive behavior from one customer doesn't affect how you treat the NEXT customer? And, how ...  more »
ISBN-13: 9781452803807
ISBN-10: 1452803803
Publication Date: 2/28/2011
Pages: 188
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Publisher: CreateSpace
Book Type: Paperback
Members Wishing: 1
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