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Search - Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press))

Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press))
Customer Service In an Instant 60 Ways to Win Customers and Keep Them Coming Back - In an Instant Career Press
Author: Karen Leland, Keith Bailey
As most corporate giants and small businesses alike have realized, service--both online and off--is a critical concern for surviving and thriving in today's fast-paced, quick-changing, and high-tech environment. One study shows that it costs six times more to gain a new customer than to retain a current one. — Customer Service In An Instant<...  more »
ISBN-13: 9781601630131
ISBN-10: 1601630131
Publication Date: 6/1/2008
Pages: 160
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Publisher: Career Press
Book Type: Paperback
Members Wishing: 0
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